Frequently Asked Questions

Browse our collections and add your desired products to your shopping bag. When you're ready, proceed to checkout where you can enter your shipping details and payment information. You will receive an order confirmation email once your purchase is complete.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Stripe, PayPal, Apple Pay, and Google Pay. All transactions are processed securely with industry-standard encryption.

Standard shipping takes 5-7 business days, Express shipping takes 2-3 business days, and Next Day delivery is available for select regions. Orders are processed within 24 hours. International shipping times vary by destination.

We offer a 30-day return window. Simply contact our customer service team at support@lumierebeaute.com with your order number. We'll send you a prepaid return label. Once we receive your return, refunds are processed within 5-7 business days.

Absolutely. Every product sold on LUMIERE BEAUTE is 100% authentic and sourced directly from our own laboratories and authorized suppliers. We guarantee the authenticity of every item and provide certificates of authenticity upon request.

You can reach our customer support team by email at support@lumierebeaute.com, by phone at +1 (888) 888-8888 (Mon-Fri, 9am-6pm EST), or through the contact form on our website. We typically respond within 24 hours.

Yes! Our LUMIERE Rewards program offers exclusive benefits including early access to new collections, birthday rewards, free shipping upgrades, members-only promotions, and points earned on every purchase that can be redeemed for discounts.

International shipping rates vary by destination. Standard international shipping starts at $15. Free international shipping is available for orders over $250. Please note that customs duties and taxes may apply depending on your country's regulations and are the responsibility of the recipient.