Complimentary shipping on orders over $150
Your satisfaction is our highest priority.
We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange it for another product of equal value. Items must be returned in their original, unopened condition with all packaging intact.
Items must be unused, unopened, and in their original packaging
Return request must be initiated within 30 days of delivery
Proof of purchase (order confirmation or receipt) is required
Items must be free from any signs of use, damage, or alteration
All complimentary gifts received with the order must be returned
Reach out to our customer service team via email at support@lumierebeaute.com or through the contact form on our website. Include your order number and the reason for your return.
Once approved, we will send you a prepaid return shipping label via email. Print the label and securely attach it to your package.
Drop off your package at any authorized shipping location. Make sure all items are in their original packaging and unused condition.
Once we receive and inspect your return, your refund will be processed within 5-7 business days to your original payment method.
The following items cannot be returned or exchanged for hygiene and safety reasons:
Opened or used cosmetics and skincare products
Personalized or custom-engraved items
Gift cards and digital vouchers
Items marked as final sale or clearance
Fragrances with broken seals